Week 1 EOC Great Customer Service

I am the type that loves a person with a sense of humor. I tend to make things something to laugh at. I am an easy going kind of guy that takes things less seriously from most people. With that being said, here is the story that brings me to a great customer service story of mine. It was last year Christmas, when my mother and auntie drove my car from Chicago back to Las Vegas. While driving back they slipped on black ice and caused the car to lose control and hit the wall. The car was banged up but drivable. More importantly my family members were not harmed in process and that is what matters most. Well I called my insurance company and reported everything that had happened to the car. They asked me to drive my car into a body shop they recommended which was part of the insurance company that I had. My great customer service started when I dropped my car off. They approached me as soon as I arrived and they knew me by name already. Obviously it’s on paper and I had made an appointment for it so it was kind of expected. The lady that was taking care of me wasn’t the only one speaking to me. Everyone at the store was the friendly people I have ever met. They were all jolly and looked like they enjoyed every minute of their job. I like to see that in people when I enter a business. All the paperwork was done and all I had to do was hand over the keys and pay the deductible. Then they swiped my credit card and… DECLINED. I was in shock because I came in prepared to pay the amount that it was due and it was not in there. So the jokester that I am, cracked a joke and laughed it up. They went along with it and made jokes themselves and I love that they did that and not made it so negative that it was declined. I am not the type to get offended easily. I was very comfortable like I was just talking to my friends about my problems at hand. They made it an experience and a great one for that matter. I know some people would not be fond of this kind of customer service but everyone is different and I am not a fan of all the formalities and such. I like the friendliness and the comfortableness that it made me feel. I had a great time dropping off my car that day and will always go back to them with repairs.